In this article we learn how the method of data collection in a study of chaplaincy support of staff in ITU provides a model for such support. We also learn how difficult it is for staff to free themselves up for group discussion. Staff in an ITU are usually aware of spiritual aspects of their work but overwhelmed by the technological imperatives. Without careful introduction families may see the chaplain as a harbinger of doom in an already highly emotional setting. Staff do not always have the time to do the careful introductions. When the chaplain meets with the staff to help them debrief and creates space and time for them to talk about their work this in turn helps them better support patients and families, enhancing the opportunity for those in their care to access the chaplain if they wish.