Adelswärd, V. (1998) Moral dilemmas and moral rhetoric in interviews with conscientious objectors. Research on Language and Social Interaction 31 (3–4): 439–464. https://doi.org/10.1080/08351813.1998.9683599

Antaki, C. (ed.) (2011) Applied Conversation Analysis: Intervention and Change in Institutional Talk. Basingstoke, UK: Palgrave Macmillan.

Arminen, I. (1996) On the moral and interactional relevancy of self-repairs for life stories of members of Alcoholics Anonymous. Text 16 (4): 449–480. https://doi.org/10.1515/text.1.1996.16.4.449

Arminen, I. (2005) Institutional Interaction: Studies of Talk at Work. Aldershot, UK: Ashgate.

Baker, C. D. (1997) Ticketing rules: Categorization and moral ordering in a school staff meeting. In S. Hester and P. Eglin (eds) Culture in Action: Studies in Membership Categorization Analysis, 77–98. Washington, DC: University Press of America.

Baker, C. and Keogh, J. (1997) Mapping moral orders in parent-teacher interviews. In A. Marcarino (ed.) Analisi della conversatione e prospettive di recerca in etnometodologia, 25–42. Urbino: Editioni QuattroVenti.

Baldwin, C. (2013) Narrative Social Work: Theory and Application. Bristol, UK: Policy Press.

Baldwin, C. and Estey-Burtt, B. (2012) Narrative and the reconfiguration of social work ethics. Narrative Works: Issues, Invesigations & Interventions 2 (2): 1–19.

Banks, S. (2004) Ethics, Accountability and the Social Professions. Basingstoke, UK: Palgrave Macmillan. https://doi.org/10.1007/978-1-137-11536-2

Banks, S. (2006) Ethics and Values in Social Work. 3rd edition. Basingstoke, UK: Palgrave Macmillan..

Bergmann, J. R. (1992) Veiled morality: Notes on discretion in psychiatry. In P. Drew and J. Heritage (eds) Talk at Work: Interaction in Institutional Settings, 137–162. Cambridge: Cambridge University Press.

Bergmann, J. R. (1998) Introduction: Morality in discourse. Research on Language and Social Interaction 31 (3–4): 279–294. https://doi.org/10.1080/08351813.1998.9683594

Boden, D. and Zimmerman, D. H. (eds) (1991) Talk and Social Structure: Studies in Ethno­methodology and Conversation Analysis. Berkeley: University of California Press.

Broadhurst, K. (2007) Parental help-seeking and the moral order: Notes for policy makers and parenting practitioners on ‘the first port of call’ and ‘no one to turn to’. Sociological Research Online 12 (6). Available online: http://www.socresonline.org.uk/12/6/4.html. https://doi.org/10.5153/sro.1640

Candlin, C. N. and Sarangi, S. (eds) (2011) Handbook of Communication in Organisations and Professions. Berlin: De Gruyter Mouton.

Cedersund, E. (1999) Using narratives in social work interaction. In A. Jukinen, K. Juhila and T. Pösö (eds) Constructing Social Work Practices, 69–86. Aldershot, UK: Ashgate.

Cedersund, E. and Olaison, A. (2010) Care management in practice: On the use of talk and text in gerontological social work. International Journal of Social Welfare 19 (3): 339–347. https://doi.org/10.1111/j.1468-2397.2010.00733.x

Cedersund, E. and Säljö, R. (1994) Running a bit low on money: Reconstructing financial problems in the social welfare interview. In W. M. Sprondel (ed.) Die Objektivität der Ordnungen und ihre kommunikative Konstruktion. Für Thomas Luckmann, 226–260. Frankfurt am Main: Suhrkamp.

Clark, C. (2006) Moral character in social work. British Journal of Social Work 36 (1): 75–89. https://doi.org/10.1093/bjsw/bch364

Davies, K. (1988) Power under the Microscope. Dordrecht: Foris.

De Fina, A. and Georgakopoulou, A. (2012) Analyzing Narrative: Discourse and Sociolinguistic Perspectives. Cambridge: Cambridge University Press.

Drew, P. (1998) Complaints about transgressions and misconduct. Research on Language and Social Interaction 31 (3–4): 295–325. https://doi.org/10.1080/08351813.1998.9683595

Drew, P. and Heritage, J. (eds) (1992) Talk at Work: Interaction in Institutional Settings. Cambridge: Cambridge University Press.

Evaldsson, A.-C. (2007) Accounting for friendship: Moral ordering and category member­ship in preadolescent girls’ relational talk. Research on Language and Social Interaction 40 (4): 377–404. https://doi.org/10.1080/08351810701471377

Fraser, H. (2004) Doing narrative research: Analysing personal stories line by line. Quali­tative Social Work 3 (2): 179–201. https://doi.org/10.1177/1473325004043383

Garfinkel, H. (1967) Studies in Ethnomethodology. Englewood Cliffs, NJ: Prentice-Hall.

Goodwin, C. (1984) Notes on story structure and the organization of participation. In J. M. Atkinson and J. Heritage (eds) Structures of Social Action: Studies in Conversation Analysis, 225–246. Cambridge: Cambridge University Press.

Goodwin, M. H. (1997a) By-play: Negotiating evaluation in storytelling. In G. R. Guy, C. Feagin, D. Schiffrin and J. Baugh (eds) Towards a Social Science of Language: Papers in Honour of William Labov, Volume 2: Social Interaction and Discourse Structures, 77–102. Amsterdam: John Benjamins.

Goodwin, M. H. (1997b) Towards families of stories in context. Journal of Narrative and Life History 7 (1–4): 107–112. https://doi.org/10.1075/jnlh.7.12tow

Hall, C. (1997) Social Work as Narrative: Storytelling and Persuasion in Professional Texts. Aldershot, UK: Ashgate.

Hall, C., Slembrouck, S. and Sarangi, S. (2006) Language Practices in Social Work: Categorisa­tion and Accountability in Child Welfare. London: Routledge.

Heritage, J. (1984) Garfinkel and Ethnomethodology. Cambridge: Polity Press.

Heritage, J. and Lindström, A. (1998) Motherhood, medicine and morality: Scenes from a series of medical encounters. Research on Language and Social Interaction 31 (3–4): 397–438. https://doi.org/10.1080/08351813.1998.9683598

Hester, S. and Eglin, P. (eds) (1997) Culture in Action: Studies in Membership Categorization Analysis. Washington, DC: University Press of America.

Hjörne, E., Juhila, K. and van Nijnatten, C. (2010) Negotiating dilemmas in practices of street-level work. International Journal of Social Welfare 19 (3): 303–309. https://doi.org/10.1111/j.1468-2397.2010.00721.x

Housley, W. (1999) Role as an interactional device and resource in multidisciplinary team meetings. Sociological Research Online 4 (3). Available online: http://www.socresonline.org.uk/4/3/housley. https://doi.org/10.5153/sro.315

Housley, W. (2000) Story, narrative and teamwork. Sociological Review 48 (3): 425–443.

Jayyusi, L. (1984) Categorization and the Moral Order. London: Routledge and Kegan Paul.

Jayyusi, L. (1991) Values and moral judgement: Communicative praxis as moral order. In G. Button (ed.) Ethnomethodology and the Human Sciences, 227–251. Cambridge: Cambridge University Press.

Jefferson, G. (1978) Sequential aspects of storytelling in conversation. In J. N. Schenkein (ed.) Studies in the Organization of Conversational Interaction, 213–248. New York: Academic Press.

Jönsson, L. and Linell, P. (1991) Story generations: From dialogical interviews to written reports in police interrogations. Text 11 (3): 419–440. https://doi.org/10.1515/text.1.
1991.11.3.419

Kjaerbeck, S. and Asmuβ, B. (2005) Negotiating meaning in narrative: An investigation of the interactional construction of the punchline and the post punchline sequences. Narrative Inquiry 15 (1): 1–24. https://doi.org/10.1075/ni.15.1.01kja

Kullberg, C. and Cedersund, E. (2001) Images of encounters in social work – with a focus on social interaction, morality and gender. In M. Seltzer, C. Kullberg, S. P. Olesen and I. Rostila (eds) Listening to the Welfare State, 3–38. Aldershot: Ashgate.

Larsson S. and Sjöblom, Y. (2010) Perspectives in narrative methods in social work research. International Journal of Social Welfare 19 (3): 272–280. https://doi.org/10.1111/j.1468-2397.2009.00672.x

Linell, P. (1998) Discourse across boundaries: On recontextualizations and the blending of voices in professional discourse. Text 18 (2): 143–157. https://doi.org/10.1515/text.1.
1998.18.2.143

Martin, R. R. (1999) Histories in social work. In I. Shaw and J. Lishman (eds) Evaluation and Social Work Practice, 133–147. London: Sage. https://doi.org/10.4135/9781446218075.n8

Maynard, D. W. (1998) Praising versus blaming the messenger: Moral issues in deliveries of good and bad news. Research on Language and Social Interaction 31 (3–4): 359–395. https://doi.org/10.1080/08351813.1998.9683597

Maynard, D. W. (1988) On narratives and narrative structure in plea bargaining. Law and Society Review 22 (3): 449–482. https://doi.org/10.2307/3053625

Mehan, H., Herthweck, A. and Meihls, J. L. (1986) Handicapping the Handicapped: Decision Making in Students’ Education. Stanford, CA: Stanford University Press.

Nikander, P. (2003) The absent client: Case description and decision-making in interprofessional meetings. In C. Hall, K. Juhila, N. Parton and T. Pösö (eds) Constructing Clienthood in Social Work and Human Services: Identities, Interactions and Practices, 123–140. London: Jessica Kingsley.

Nikander, P. (2007) Interprofessional decision making in elderly care: Morality, criteria, and help allocation. In I. Paoletti (ed.) Family Caregiving: Relational and Institutional Issues, 319–332. New York: Nova Science.

Norrick, N. R. (2000) Conversational Narrative: Storytelling in Everyday Talk. Amsterdam: John Benjamins. https://doi.org/10.1075/cilt.203

Ochs, E. (1997) Narrative. In T. A. van Dijk (ed.) Discourse as Structure and Process, 185–207. London: Sage.

Parker, I. and Shotter, J. (eds) (1990) Deconstructing Social Psychology. London: Routledge.

Pithouse, A. and Atkinson, P. (1988) Telling the case: Occupation narrative in a social work office. In N. Coupland (ed.) Styles of Discourse, 183–200. London: Croom Helm.

Prottas, J. M. (1979) People-Processing: The Street-Level Bureaucrat in Public Service Bureaucracies. Lexington, KY: Lexington Books.

Riessman, C. K. and Quinney, L. (2005) Narrative in social work: A critical review. Qualitative Social Work 4 (4): 391–412. https://doi.org/10.1177/1473325005058643

Sacks, H. (1972) Notes on police assessment of moral character. In D. Sudnow (ed.) Studies in Social Interaction, 280–293. New York: Free Press.

Sacks, H. (1974) An analysis of the course of a joke’s telling in conversation. In R. Baum and J. Sherzer (eds) Explorations in the Ethnography of Speaking, 337–353. Cambridge: Cambridge University Press.

Sacks, H. (1992) Lectures on Conversation. 2 volumes. Oxford: Blackwell.

Sarangi, S. (1998) Interprofessional case construction in social work: The evidential status of information and reportability. Text 18 (2): 241–270. https://doi.org/10.1515/text.1.1998.18.2.241

Sarangi, S. and Roberts, C. (eds) (1999) Talk, Work and the Institutional Order: Discourse in Medical, Mediation and Management Settings. Berlin: Mouton de Gruyter.

Schegloff, E. A. (1997) ‘Narrative analysis’: Thirty years later. Journal of Narrative and Life History 7 (1–4): 97–106. https://doi.org/10.1075/jnlh.7.11nar

Shaw, C. and Hepburn, A. (2013) Managing the moral implications of advice in informal interaction. Research on Language and Social Interaction 46 (4): 344–362. https://doi.org/10.1080/08351813.2013.839095

Silverman, D. (1987) Communication and Medical Practices: Social Relations in the Clinic. London: Sage.

Sterponi, L. (2003) Account episodes in family discourse: The making of morality in everyday interaction. Discourse Studies 5 (1): 79–100. https://doi.org/10.1177/14614456030050010401

Stokoe, E. H. (2003) Mothers, single women and sluts: Gender, morality and membership categorization in neighbour disputes. Feminism and Psychology 13 (3): 317–344. https://doi.org/10.1177/0959353503013003006

Stokoe, E. H. and Edwards, D. (2006) Story formulations in talk-in-interaction. Narrative Inquiry 16 (1): 59–68.

Stokoe, E. H. and Hepburn, A. (2005) ‘You can hear a lot through the walls’: Noise formulations in neighbour complaints. Discourse & Society 16 (5): 647–673. https://doi.org/10.1177/0957926505054940

Taylor, C. and White, S. (2000) Practicing Reflexivity in Health and Welfare: Making Knowledge. Buckingham, UK: Open University Press.

Torode, B. (ed.) (1989) Text and Talk as Social Practice: Discourse Difference and Division in Speech and Writing. Dordrecht: Foris.

Watson, D. R. (1990) Some features of the elicitation of confessions in murder interrogations. In G. Psathas (ed.) Interaction Competence, 263–296. Washington, DC: University Press of America.

Webb, H. (2009) ‘I’ve put weight on cos I’ve bin inactive, cos I’ve “ad me knee done”’: Moral work in the obesity clinic. Sociology of Health & Illness 31 (6): 854–871. https://doi.org/10.1111/j.1467-9566.2009.01188.x