Exploring communication strategies for the facilitation of person-centred care

A comparison of three methods for analysis

Authors

  • Emma Forsgren University of Gothenburg
  • Charlotta Saldert University of Gothenburg

DOI:

https://doi.org/10.1558/jircd.33377

Keywords:

person-centred care, nursing, dementia, long-term residential care, quantitative methods, qualitative method, conversation analysis

Abstract

This method study compares the results yielded by using three different methods of examining how communication strategies may facilitate person-centred care in longterm residential care. The analysis involved two quantitative coding systems, which rated language-based and person-centred communication strategies, and a qualitative analysis based on Conversation Analysis. The data consisted of a video-recorded conversation that took place between an enrolled nurse and a resident with dementia in a long-term residential care facility in western Sweden. The qualitative analysis sheds light on several shortcomings in the two quantitative coding systems. Although both coding systems revealed that the enrolled nurse used many facilitating strategies, only one of the systems captured problems in the interaction. The conclusion of this study is that context as well as paralinguistic aspects in communication should be considered in the development and use of quantitative coding systems.

Author Biographies

  • Emma Forsgren, University of Gothenburg

    Emma Forsgren is PhD student at the Speech and Language Pathology Unit, Sahlgrenska Academy at the University of Gothenburg. Her research explores communication involving adults with acquired neurogenic communication disorders and health care providers. Her research also investigates methods for facilitating the delivery of person-centred care in health care. A recent publication is ‘Improving medical students’ knowledge and skill in communicating with people with acquired communication disorders’, International Journal of Speech-Language Pathology, 2016.

  • Charlotta Saldert, University of Gothenburg

    Charlotta Saldert is an assistant professor at the Speech and Language Pathology Unit at the University of Gothenburg. Her research is focussed on pragmatics and subtle communication disorders as well as talk-in-interaction in relation to stroke and progressive degenerative conditions such as Parkinson’s disease. A recent publication is ‘An interaction-focused intervention approach to training everyday communication partners: A single case study’, Aphasiology, 2015.

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Published

2018-02-21

Issue

Section

Articles

How to Cite

Forsgren, E., & Saldert, C. (2018). Exploring communication strategies for the facilitation of person-centred care: A comparison of three methods for analysis. Journal of Interactional Research in Communication Disorders, 8(2), 220-245. https://doi.org/10.1558/jircd.33377

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