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Table of Contents
Articles
| Call center agents’ skills: Invisible, illegible, and misunderstood |
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| Johanna Tovar | 437–458 |
| The language policy of trilingual transnational families living between Antioch, Paris and Berlin |
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| Suat Istanbullu | 459–481 |
| Trilling as a sociolinguistic variable: Ethnicity and variation in the Hebrew dorsal fricatives |
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| Roey J. Gafter | 483–503 |
| Towards the elaboration of a diastratic model in historical analyses of koineization |
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| Joshua Brown | 505–529 |
Reviews
| Offers and Offer Refusals: A Postcolonial Pragmatics Perspective on World Englishes Eric A. Anchimbe (2018) |
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| Uchenna Oyali | 531–535 |
| How Mediation Works: Resolving Conflict through Talk Angela Cora Garcia (2019) |
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| Eniola Boluwaduro | 537–542 |
| Investigating World Englishes: Research Methodology and Practical Applications Peter I. De Costa, Dustin Crowther and Jeffrey Maloney (eds) (2019) |
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| Kingsley Oluchi Ugwuanyi | 543–549 |
| African Youth Language: New Media, Performance Arts and Sociolinguistic Development Ellen Hurst-Harosh and Fridah Kanana Erastus (eds) (2019) |
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| Stephen Olabanji Boluwaduro | 551–555 |
Acknowledgements
| Editor-in-Chief’s acknowledgments |
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| Xoán Paulo Rodríguez-Yáñez | 557 |
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